August 1st-2nd, 2026
TICKETS

Terms and Conditions

Petrol Palace z. s.
with its registered office at Chalupkova 1368/8, 149 00 Prague, Czech Republic
IČO: 19393466
for the sale of goods and tickets through the online store located at the internet address www.petrolpalace.cz

Seller’s contact details:
delivery address: Za Humny 257, 252 19 Drahelčice
e-mail address: info@petrolpalace.cz
telephone: +420 735 202 572
data box: q98mpyf

These terms and conditions (hereinafter referred to as the “terms and conditions”) of the company Petrol Palace z. s., with its registered office at Chalupkova 1368/8, Chodov, 149 00 Prague, identification number: 19393466, registered in the Commercial Register kept by the Municipal Court in Prague (hereinafter referred to as the “Seller” or also “Organizer”), in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on a website located at the Internet address www.petrolpalace.cz (hereinafter referred to as the “Website”), through the website interface (hereinafter referred to as the “Website Interface of the Store”).

Contents:

  • Introductory provisions
  • Conclusion of the purchase contract
  • Price of goods and payment terms
  • Withdrawal from the purchase contract
  • Transport and delivery of goods
  • Rights from defective performance
  • Other rights and obligations of the contracting parties
  • Protection of personal data
  • Final provisions
 

Notice before concluding the purchase contract for the buyer

The costs of distance communication do not differ from the basic rate charged to the buyer by his operator/service provider; the buyer is not obliged to communicate with the seller on lines charged for the seller’s benefit.

The seller requires full payment of the purchase price before taking over the goods. Payments are made by credit card via the Internet or by other methods listed in the PAYMENT section. When delivering via a postal service provider, delivery prices are governed by the price list listed in the TRANSPORT section, which is located on the website.

The Seller does not conclude contracts whose subject matter is repeated performance, nor contracts for an indefinite period. In the event that it mediates such a contract, the shortest period for which the contract will bind the parties will be communicated by the provider of repeated performance, including information on the price or the method of its determination for one billing period, which is always one month, if this price is unchanged, as well as information on taxes, fees and costs for the delivery of goods or services.

All prices of goods and services are listed in the web interface of the store including value added tax (VAT), transport prices are listed in the TRANSPORT section located on the website. The Seller is not a VAT payer until 31.12.2025.

The buyer has the right to withdraw from the concluded contract (unless otherwise stated below), within a period of fourteen days, which runs in the case of:

  • a purchase contract, from the date of receipt of the goods;
  • a contract whose subject matter is several types of goods or the delivery of several parts, from the date of receipt of the last delivery of goods;
  • a contract whose subject matter is the regular repeated delivery of goods, from the date of receipt of the first delivery of goods, and this withdrawal must be sent to the seller’s delivery address or to the e-mail address: info@petrolpalace.cz.

The buyer cannot withdraw from the contract for:

  • the purchase of tickets to events organized by the organizer;
  • the provision of services, if they were fulfilled with the buyer’s prior express consent before the expiration of the withdrawal period and the seller informed the buyer before the conclusion of the contract the buyer that in such a case he does not have the right to withdraw from the contract;
  • the supply of goods or services, the price of which depends on fluctuations in the financial market independent of the seller’s will and which may occur during the withdrawal period;
  • the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery;
  • the supply of goods that have been modified according to the buyer’s wishes or for his person, goods made at the customer’s request that differ from the standard packaging;
  • the supply of goods in sealed packaging that the buyer has removed from the packaging and cannot be returned for hygiene reasons;
  • the supply of a sound or video recording or a computer program, if their original packaging has been damaged;
  • the supply of newspapers, periodicals or magazines;
  • transport, if the entrepreneur provides these services within a specified time limit deadline.

In the event of withdrawal from the contract, the buyer will bear the costs associated with returning the goods, and in the case of a contract concluded via a means of distance communication, the costs of returning the goods if the goods cannot be returned by regular mail due to their nature.

The buyer is entitled to try the goods on by testing the goods on a clean and dry surface so that the goods are not contaminated in any way, and at the same time observe the basic hygiene requirements for such testing – for example, by using a sock (in the case of shoes) or over underwear (in the case of clothing).

The contract is concluded in principle in the Czech language, after the completion of the business transaction, the seller archives the data about it. The concluded contract is archived by the seller for at least five years from the date of its conclusion, but not longer than for the period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third parties.

By sending the order, the buyer confirms that, before concluding the purchase contract, he has read these terms and conditions and the following documents and information listed in the individual sections located on the website:

  • information provided in the PAYMENT section located on the website
  • information provided in the TRANSPORT section located on the website
  • information provided in the RETURN OF GOODS section located on the website
  • document COMPLAINT FORM
  • document PRINCIPLES OF PROCESSING PERSONAL DATA https://petrolpalace.cz/privacy-policy/
 

I. Introductory provisions

The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who acts when ordering goods within the scope of their business activities or within the scope of their independent profession.

Provisions deviating from the Terms and Conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The terms and conditions are binding for the buyer and the seller from the moment of concluding the purchase contract.

The seller may unilaterally change or supplement the wording of the terms and conditions and their parts in accordance with the law. This provision does not affect the rights and obligations that arose for the buyer before the date of entry into force of the new wording of the terms and conditions or their parts.

The seller is entitled to deviate from the terms and conditions within the scope of its offer listed on the website.

II. Conclusion of the purchase contract

All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods, if the goods cannot be returned by regular mail due to their nature. The prices of the goods are listed including value added tax and all related fees.

To order the goods, the buyer fills out the order form on the web interface of the store, in which he/she provides his/her identification data. The order form contains in particular information about:

  • the ordered goods (the buyer “inserts” the ordered goods into the electronic shopping cart of the web interface of the store);
  • the method of payment for the purchase price of the goods, information about the requested method of delivery of the ordered goods;
  • information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “order”).

The buyer sends the order to the seller by clicking on the “Order binding for payment” button. The Seller shall immediately confirm receipt of the order to the Buyer by e-mail to the Buyer’s e-mail address specified in the order.

The contractual relationship between the Seller and the Buyer shall be established upon delivery of the order acceptance (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer’s e-mail address.

III. Price of goods and payment terms

The Buyer may pay the Seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the ways offered to him when completing the order. The price of the goods and tickets must always be paid online in advance.

Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount.

In the case of non-cash payment, the purchase price is payable within 5 business days of concluding the purchase contract.

In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller’s account.

The seller will issue a tax document – invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document – invoice will be issued by the seller to the buyer after payment of the price of the goods and sent in electronic form to the buyer’s electronic address.

The payment gateway provider is the company Comgate.

Tickets and goods can be paid online using card payment or bank payment buttons.

  • Card payment is the most commonly used payment method. The Comgate payment gateway supports Visa, Visa Electron, Mastercard and Maestro cards as well as Apple Pay and Google Pay payments, where the customer pays with a card stored in Apple/Google Wallet. When choosing to pay by card, simply enter your payment card details or make the payment using Apple Pay/Google Pay.
  • A bank transfer will complete the transaction with immediate confirmation without the need to enter your payment card details. All you need to do is have an account with a cooperating banking institution (Air Bank, Česká spořitelna, ČSOB, Fio, Komerční banka, mBank, Moneta Money Bank, Partners banka, Raiffeisenbank or UniCredit bank) and you can use the instant transfer. If you have an account with another bank, you can make the transfer using the generated QR code.

In the event of a payment complaint or questions about payments, please contact Comgate directly.

Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267

IV. Withdrawal from the purchase contract

(a) Withdrawal from the purchase contract in the case of the purchase of goods:

Unless it is a case specified in Article V.1. or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within fourteen (14) days from the receipt of the goods.

Withdrawal from the purchase contract must be sent to the seller in writing within the deadlines specified in Article V.2. The buyer can send the withdrawal from the purchase contract to the seller’s delivery address or to the seller’s e-mail address info@petrolpalace.cz.

(b) Withdrawal from the purchase contract in the case of purchasing tickets for an event:

In the case of purchasing tickets in accordance with the provisions of Section 1837 letter a j) of Act No. 89/2012 Coll., the Civil Code, as amended, the buyer does not have the right to withdraw from the contract concluded between the buyer and the seller pursuant to the provisions of Section 1829 of the Civil Code (withdrawal from the contract within 14 days without giving reasons), given that this is a contract for the use of leisure time and the performance is provided by the entrepreneur, i.e. in this case the Event Organizer, within the specified period.

The buyer is not entitled to exchange the Ticket, unless otherwise provided in these Business Terms and Conditions. In the event of damage, destruction, loss, theft or other impairment of the Ticket, the Ticket will not be replaced with a new one and the buyer will not be provided with compensation or the price paid for the Ticket will not be refunded.

The Seller shall not be liable for the failure to deliver the Ticket to the Buyer for reasons attributable to the Buyer, in particular for reasons that it will not be possible to deliver the Ticket to the Buyer at the e-mail address provided by the Buyer (e.g. an overfilled mailbox, spam filter, etc.).

In the event that the Buyer has not received the Ticket within 1 hour after payment of the entrance fee, he is obliged to contact the Seller immediately, but no later than 24 hours after the expiry of the above-mentioned deadline for delivery of the Ticket, and to notify him that he has not received the paid Ticket. For these purposes, the Buyer is obliged to provide the Seller with his name, surname, e-mail and telephone number, which he provided as contact or identification data when purchasing the Ticket. If the Seller discovers that the Ticket has actually not been delivered to the Buyer, and this is not the case referred to in the previous paragraph 4 of these Complaints Procedures, and at the same time the Buyer has notified the Seller that the Ticket has not been delivered to him/her, within the above-mentioned period and in the above-mentioned manner, the following procedure will be followed:

  • The Seller undertakes to resend the Ticket to the Buyer to the e-mail address provided by the Buyer no later than 24 hours, but no later than 1 hour before the Event,
  • if the Event has already taken place, the Seller undertakes to refund the paid admission fee to the Buyer no later than 30 days from the date of the Buyer’s complaint.

In the event that the Organizer changes the venue or date of the Event or completely cancels the Event, the Buyer will be notified of this fact. The Seller is not liable to the Buyer for not being able to reach him/her in time via contact details, nor for the Buyer receiving a notification sent in time with a delay.

If the Organizer changes the date of the Event, the Buyer has the right to a refund of the admission fee or exchange the Ticket for a voucher for another purchase. The Buyer may exercise this right no later than the 5th (fifth) business day following the notification of the change in the date of the Event and only if the Ticket has not yet been used. If the Buyer does not exercise his right within the specified period, it is assumed that he is interested in participating in the Event on the changed date. In the event that the date of the Event is changed for a reason beyond the Organizer’s control due to force majeure (e.g. natural disasters, epidemics, decisions of public authorities), the Ticket remains valid for this changed date and the Buyer does not have the right to a refund of the entrance fee or exchange of the Ticket.

  • In the event of organizing events, the organizer monitors the weather forecast and the decisive factor is the valid meteorological warning in the area of ​​​​organization of a specific event, namely 1 (one) day before the event.

in the case of electronic purchase of Tickets via the website www.petrolpalace.cz, the entrance fee will be refunded via the payment card with which the entrance fee was paid, and in the case of payment by bank transfer to the bank account from which the entrance fee was sent.

The buyer is not entitled to claim a ticket if it was purchased outside the official website petrolpalace.cz

In the event of withdrawal from the purchase contract, the purchase contract is canceled in whole or in part from the beginning. The goods must be returned to the seller within fourteen (14) days to the seller’s delivery address from the date of sending the withdrawal from the contract to the seller. Partial cancellation will occur in the case of purchasing a combination of goods and tickets.

The buyer is obliged to return the goods complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which the goods were received.

If the buyer withdraws from the purchase contract, the seller will return to him without undue delay, no later than fourteen days from withdrawal from the purchase contract, all funds, including the costs of delivering the goods, which he accepted from him on the basis of the purchase contract, in the same way.

V. Transport and delivery of goods

In the event that the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

In the event that, for reasons on the buyer’s part, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, immediately notify the carrier.

Tickets are delivered to the buyer within 60 minutes of payment of the order to the specified e-mail address. Physical products are then delivered without undue delay by the selected mode of transport.

VI. Rights from defective performance

The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations.

The seller is responsible to the buyer that the goods are free from defects upon acceptance. In particular, the seller is responsible to the buyer that at the time the buyer accepted the goods:

  • the goods have the properties agreed upon by the parties;
  • the goods are suitable for the purpose stated by the seller for their use;
  • the goods correspond in quality or design to the agreed sample or model;
  • the goods are in the appropriate quantity, measure or weight;
  • the goods comply with the requirements of legal regulations.

If a defect becomes apparent within six months of acceptance, the goods are deemed to have been defective upon acceptance. The buyer is entitled to exercise the right to a defect that occurs with consumer goods within twenty-four months of acceptance.

The buyer exercises the rights arising from defective performance after agreement and notification of the intention to exercise the right arising from defective performance to the address info@petrolpalace.cz, where he agrees with the seller on the procedure for exercising the right arising from defective performance.

VII. Other rights and obligations of the contracting parties

The buyer acquires ownership of the goods by paying the full purchase price of the goods.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČO: 000 20 869, internet address: http://www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.

The seller is authorized to sell the goods on the basis of a trade license.

The buyer hereby assumes the risk of a change in circumstances.

VIII. Personal data protection

https://petrolpalace.cz/privacy-policy/

IX. Final provisions

The relationship established by the purchase contract is governed by Czech law even if it contains an international (foreign) element in the form of the person of the buyer.

If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision.

Relationships and any disputes arising from the purchase contract will be resolved exclusively in accordance with the law of the Czech Republic.

The contract is concluded in the Czech language. If a translation of the text of the contract is made for the buyer’s needs, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of terms.

Regarding the protection and processing of the buyer’s personal data by the seller, the following Privacy Policy available here applies: https://petrolpalace.cz/privacy-policy/

These General Terms and Conditions, including their parts, are valid and effective from 01.09.2025 and cancel the previous version of the Terms and Conditions, including its parts, and are available at the seller’s registered office and premises or electronically at www.petrolpalace.cz.

In Prague on 01.09.2025